xe66 FAQ – Frequently Asked Questions

Enabling two-factor authentication (2FA) on xe66 significantly boosts your account security. Here's how to set it up:

• Log in and click the profile icon in the top right corner.
• "Security Settings" or go to "Security Settings".
• Toggle on the switch next to the "Two-Factor Authentication" option.
• A verification code will be sent to your registered mobile number.
• Enter the code to confirm and 2FA will be activated.

The benefits include: Even if your password is compromised, no one can log in without your mobile OTP. New device logins require additional verification, reducing the risk of account hacking to nearly zero. All xe66 members are strongly advised to keep 2FA enabled.

The Wagering Requirement (WR) refers to how many times you need to bet the bonus amount before you can withdraw it. Here's a simple example to explain:

• For example, say you deposit ৳1,000 and receive a ৳1,000 bonus.
• If the wagering requirement is 15×, then you'll need to wager 15× the bonus amount = 1,000 × 15 = ৳15,000 Bet is required.
• Some offers apply WR to the bonus only, while others apply it to both the deposit and bonus combined.

Important Rules:

• For Sports Betting, only bets with odds of at least 1.50 generally count toward WR.
• In casino games, some games count 100% toward WR, while others count 50% or 20%.
• WR must be completed within a set time limit (typically 7–30 days).
• Your current progress can be viewed in the Bonus section of your account.

WR varies by offer, so it's always a good idea to read the terms and conditions before claiming a bonus.

Where to find all xe66 promotions and offers:

• Promotions page on the website: After logging in, the "Offers" or "Promotions" tab shows all your active offers in one place.
• Homepage Banner: Major offers rotate on the homepage.
• SMS & Email Notifications: Enable account notifications to receive updates on new offers directly to your phone.
• App Notifications: Install the xe66 app to receive push notifications.

Update Schedule:

• The weekly reload bonus refreshes every Monday.
• Cashback offers are generally refreshed every week.
• Limited-time offers for special matches or tournaments can appear at any time.
• Seasonal offers (such as during IPL or World Cup season) are available for a limited time.

Download the app and enable notifications so you never miss an offer.

Forgetting your password happens to everyone. Recovering your xe66 account is quick and easy:

• Go to the login page and "Forgot your password?" Click the link.
• Enter your registered mobile number or email address.
• On your mobile, a 6-digit OTP arrives – usually within 1–2 minutes.
• Verify with the OTP.
• Set a new password (at least 8 characters, including one number and one special character).
• Confirm your new password and save — your new password will be active immediately.

If your number has changed or you're experiencing any issues, please contact Support Chat Contact us. Your account can be recovered by verifying your identity with your National ID.

When a match is cancelled or suspended, xe66 settles bets according to specific rules:

• Fully Cancelled Match: If a match is cancelled before it begins, all bet stakes will be Full Refund is issued – typically within 24 hours.
• Abandoned mid-match (at least 90% completed): A result may be considered valid if a specified number of overs or points have been completed – subject to the tournament's rules.
• D/L Method: In cricket, if a result is determined via the Duckworth-Lewis method due to rain, bets are settled according to that result.
• No Result: If no result is reached, all bets are declared void and stakes are refunded.

For live bets, markets that have already been settled are counted separately. If a bet is voided, the relevant amount Automatically credited back to your balance – no separate request needed.

Xe66 offers a huge variety of slot games. There are mainly five types of slots available:

• Classic Slots (3-Reel): Classic, straightforward slots — 3 reels and limited paylines. Perfect for beginners thanks to their simple rules.
• Video Slots (5-Reel): The most popular type. Features rich graphics, animations, free spins, and bonus rounds. Paylines can range from 9 to 1,024.
• Megaways Slots: The number of reel rows changes with every spin – making 100,000+ payways possible at times. More opportunities for big wins.
• Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool, which can range from hundreds of thousands to crores of BDT.
• Cluster Pays slots: Instead of paylines, you win by landing clusters of matching symbols – a fresh and exciting way to play.

Each slot's RTP (Return to Player) percentage is listed in the game info — typically ranging from 94% to 97%. A higher RTP means a better chance of returns over the long run. You can try free spins or demo mode before playing for real.