Data protection

xe66 Privacy Policy – How We Keep Your Information Safe

Your privacy is more than a legal obligation to us — it's a promise. This page clearly explains what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026 Reading time: ~7 minutes GDPR Compliant
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SSL 256-bit
Encryption
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No Data Sales
Third parties
GDPR
Compatible
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Deletion
Have the Right

By creating an account on xe66, you are deemed to have accepted this Privacy Policy. Version 2.4 · January 2026

Our commitment to protecting your data

The Core Pillars of Data Protection at xe66

End-to-End Encryption
TLS 1.3

Every data transmission between your browser and our servers is encrypted using SSL/TLS technology. No one can intercept or read your information in transit.

Secure data storage
AES-256

Your personal data is stored with AES-256 encryption in internationally certified data centers. Server access is subject to strict controls.

Restricted staff access
Need-to-Know

Only staff who genuinely need access to deliver our services can view your data. Every access is logged.

No data sales
No Third Parties

Your personal information will never be sold or shared with any advertiser or third party – ever.

Regular Security Audits
Annual review

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed promptly.

Your Controls
GDPR rights

You have the full right to view, correct, delete, and download your data — and you can exercise these rights at any time.

1

Introduction – Why This Policy Matters

When you register on the xe66 platform, place a bet, or use any of our services, we collect certain information about you. This Privacy Policy explains exactly what data we collect, why we collect it, where it is stored, and how it is used.

We believe you should have full control over your own data. This policy reflects that commitment to transparency. Rather than dense legal language, we've made every effort to explain everything in plain, straightforward terms.

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This Privacy Policy applies to all xe66 services, including the website, mobile app, live chat support, and email communications.
2

What data we collect

Xe66 only collects the information necessary to provide its services. We do not request data that is not required.

Data typeExampleReason for Collection
Identity InformationName, date of birth, national ID numberKYC verification & age confirmation
Contact informationEmail, mobile number, addressAccount management & communications
Financial informationPayment methods, transaction historyPayment Processing & Fraud Prevention
Activity DataBetting history, game logs, login timestampsService Improvement & Dispute Resolution
Device InformationIP address, browser type, OS versionSecurity & Fraud Detection
Location dataApproximate geographic locationRestricted Region Verification
3

How Information Is Collected

The methods used to collect your data are transparently described below:

  • Registration Form: Information you provide when creating your account.
  • KYC verification process: Documents submitted during identity verification.
  • Payment processing: Information received from payment gateways during deposits and withdrawals.
  • Platform Usage: Information collected automatically when you play games, place bets, or browse the platform.
  • Cookies & tracking: Through cookies while you use the website.
  • Support Contact: Information you send us via live chat, email, or other channels.
We will never: We do not access your social media accounts without permission, nor do we purchase your profile data from third parties without your knowledge.
4

How Collected Information Is Used

Every purpose for which your data is used is clearly outlined below. Your information is used solely for these purposes:

  • Account Management: Creating, verifying, and maintaining your account.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payouts.
  • Customer Support: Resolving your queries or complaints.
  • Security: Detecting and preventing fraud, money laundering, and other misconduct.
  • Legal Obligation: Meeting regulatory requirements.
  • Service improvement: Improving platform usability and features.
  • Personalised experience: Recommendations and offers tailored to your preferences.
  • Marketing Communications: Promotional communications are sent only with your consent.
5

Who Your Information Is Shared With

Xe66 does not sell your data to third parties. However, it may be shared on a limited basis in specific circumstances:

  • Payment service providers: bKash, Nagad, Rocket, and others – solely for processing transactions.
  • Identity verification providers: Limited contact for KYC process purposes.
  • Law enforcement: Only the minimum necessary data, and only when required by government or court order.
  • Game Providers: Limited data shared for the purpose of resolving game-related disputes.
  • Technology Partners: For operational purposes only, and all parties are bound by confidentiality agreements.
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To clarify: Your data will not be shared with anyone for any reason beyond the situations described above. We have no dealings with advertising firms or data brokers.
6

Cookies & Tracking Technologies

Cookies are used on the xe66 website and app. Cookies are small files stored on your device that help improve site functionality.

Cookie TypesPurposeDuration
Essential Maintaining login sessions, security tokens Until end of session
Functional Remembering language preferences and theme settings 1 Year
Analytics Site usage analytics (anonymous) 2 Years

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect certain features of the platform.

7

How long your data is retained

Your data is retained only for as long as necessary – no longer. Retention periods are determined by both legal obligations and operational requirements.

  • Account Information: For the duration of account activity, then up to a maximum of 5 years.
  • Transaction Records: 5–7 years, in accordance with international financial regulations.
  • KYC documents: 5 years, as required by law.
  • Support Contact: 2 years for dispute resolution purposes.
  • Marketing Consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

8

Your rights

Under GDPR and international data protection standards, you have the following rights. To exercise any of them, please contact our support team.

9

Technical Security Measures

Xe66 uses industry-leading technology to protect your data. Our security infrastructure is regularly reviewed and improved.

  • SSL/TLS 1.3: All data transmissions are encrypted using the latest technology.
  • Firewall & IDS: Detecting and preventing unauthorized access.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Regular backups: Periodic backups to prevent data loss or corruption.
  • Penetration Testing: Annual external security audits.
  • Staff Training: Regular staff training on cybersecurity.
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In the Event of a Data Breach: In the event of a security breach that affects your data, we are obligated to notify you within a maximum of 72 hours.
10

Minor Protection

Xe66 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

Should we ever receive data belonging to a minor, the account will be closed and all associated data deleted as soon as we become aware. If a parent or guardian suspects their child's information is held by us, please contact support immediately.

11

Privacy Policy Updates

This policy may be updated from time to time due to business changes, new legislation, or technological developments. Before making any significant changes, we will:

  • We will post a prominent notice on the platform.
  • We will endeavor to notify you at your registered email address.
  • We will update the "Last updated" date at the top of this page.

We recommend visiting this page regularly to stay informed of any updates.

12

Contact – Data Protection Officer

For any privacy-related questions, requests to exercise your rights, or complaints, please contact us:

  • Email: privacy@xe66.onl
  • General support: support@xe66.onl
  • Live Chat: Available 24/7 (Bengali & English)
We aim to respond to privacy-related requests within Within 30 business days to respond. For urgent matters, please reach us via live chat.

Your Data Rights

All your rights under GDPR and international standards

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Right to Access

You may request a full list of the personal data we hold about you. It will be provided free of charge within 30 days.

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Right to Rectification

If any of your information is inaccurate, you may request a correction. Contact support and it will be rectified promptly.

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Right to erasure

In certain circumstances, you may request that your data be deleted (the "right to be forgotten").

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Right to Portability

You can request a download of your data in a standard format (CSV/JSON).

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Right to object to processing

You may object to your data being used for marketing communications or profiling.

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Right to restriction

In certain circumstances, you may request that the processing of your data be restricted.

To exercise these rights privacy@xe66.onlEmail us or reach us via live chat.

FAQ

Frequently asked questions about payments & VIP benefits

xe66 supports all of Bangladesh's popular mobile banking services. In addition to bKash and Nagad, deposits can also be made via Rocket (Dutch-Bangla Bank), Upay, SureCash, and merchant payments. Standard bank transfers are accepted as well, though they take a little longer (1–3 business days). For international payments, VISA and Mastercard, as well as select cryptocurrencies (BTC, USDT), are supported. Withdrawals can generally be made through the same methods. All methods have a minimum deposit starting from ৳100. Mobile banking payments are the fastest – funds are typically credited within 1–5 minutes.

xe66's VIP program has five tiers – Bronze, Silver, Gold, Platinum, and Diamond. The higher your tier, the greater the benefits. Compared to standard members, VIP members enjoy: (1) Higher cashback rates – from 5% at Bronze up to 15% at Diamond. (2) Faster withdrawals – VIP withdrawals are typically processed on a priority basis. (3) Higher withdrawal limits – Diamond-tier members benefit from significantly higher daily limits. (4) Dedicated account manager – personal support representatives available from Gold tier and above. (5) Exclusive table and game access – priority access to high roller tables. (6) Special birthday bonuses and festive offers. VIP tier progression is based on your regular betting volume.
Your Privacy Is Protected

Join xe66 Safely

Your data is a sacred trust to us. xe66 stands by you with SSL encryption, zero data sales, and a commitment to full transparency.

Your data will never be sold to third parties.

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